1. Aboutthis Document
By using ourwebsites, using our social media channels, posting comments about us in anyforum, providing any personal information to us, making enquires with us fortravel services, creating an online account or booking any travel services withus, you confirm that you agree to and consent to the terms of this document andour collection and use of your personal information, to the extent that yourconsent is required by any applicable law.
3. Copyright Notice
This document, andall content of our websites is Copyright © West Travel Pty. Ltd. ALL RIGHTS RESERVED.
4. Contacting Us
We respect yourright to privacy and we aim to ensure you have a trustworthy experience withus, including when using our websites or shops and booking with or through us.We understand that you care about how your personal information is used by us,and we want to share with you the policies and practices we’ve adopted. Thisway you can feel confident about how we handle your personal information thatyou entrust to us.
6.2 Examples of who this policy covers
6.3 Examplesof where this policy does not apply
6.4 Termsused in this policy
7. WhatLaws We Comply With
We process yourpersonal information in accordance with the following privacy law(s): theAustralian Privacy Principles contained in the Privacy Act, 1988 whichregulates the handling of personal information about individuals. This includesthe collection, use, storage and disclosure of personal information. We alsocomply generally with the laws of Australia in relation to the processing ofyour personal information, and not any other laws.
8. WhatTypes Of Personal Information We Process
This sectionsummarizes the types of personal information about you that we process:
8.1 Information concerning you as an individual
This includes name,age, photograph, gender, address, telephone, mobile, fax, e-mail, socialnetworking contact details, proofs of identity and address, copies ofpassports, driving licences, card and other payment details, and financialinformation, health information relevant to your planned travel, and travelinsurances held, results of searches carried out against you, your preferences,frequent flyer or travel partner program affiliation and member number, and anyother information provided to us by or in relation to you which concern you asan individual.
8.2 Sensitive information
In some instances itmay be necessary to collect “sensitive information”, such as your religion anddetails of medical, dietary, mobility or factors relevant to your booking. Aswe are required by law to obtain your consent to the collection of “sensitiveinformation”, we will assume, that when you provide such information to us, youhave consented to our collection and use of it in accordance with this policy.
8.3 Business related information
If you are anindividual associated with a business or other organisation that is ourcustomer, then your personal information may include the following informationthat we link to you: business or organisation details (such as name, address,telephone numbers, payment arrangements, financial information, etc.), yourrelationship with that business or organisation (such as owner, partner,director, shareholder, employee, or agent), and your contact details withinthat business (such as work address, work telephone and mobile numbers, workfax number, and work e-mail address).
8.4 Enquiry and booking information
Informationconcerning enquiries and bookings made with or through us for travel services,including where you are making the enquiry or booking or are the recipient ofthe travel services to which the enquiry or booking relates. This informationmay include: records of enquiries and searches for holiday and travel productsmade by or on your behalf, details of your personal interests, needs and otherinformation relevant to your enquiry; details of results, quotes, proposals,estimates and other information given in response to enquiries; details of theholiday, accommodation, travel, car hire, and other travel services booked orenquired about; details of the passengers / holidaymakers travelling; detailsof the provider of the travel services (e.g. tour operator); dates and times oftravel; price; payment details (including card details); passport informationand visa information; foreign exchange requirements and arrangements; andsensitive information such as health, medical, dietary, mobility, disability,religious or other special conditions or requirements.
8.5 Performance information
Informationgenerated concerning the performance of any booking or other contract made withor through us, including information relating to anything arising during anyholiday or other travel services, and information relating to payments to bemade.
8.6 Survey Information
Informationcollected or generated out of any surveys we conduct.
8.7 Feedback and user generated content (UGC)
Information orcontent provided by you in relation to your feedback or experience on a past orcurrent or future trip with us.
8.8 Competition information
Informationcollected or generated out of any competitions or promotions we run.
8.9 Account, registration and loyalty information
Informationconcerning any accounts, registrations, or memberships with us, orparticipation in any loyalty program.
Correspondence,communications and messages, including between you and us, and between us andthird parties, including relating to any booking or booking enquiry, orperformance of any contract.
8.11 Social media
Any information(including your social media user details, feedback, comments and photos) youpost on our social media channel or any forum, which relates to us.
8.12 Website usage information
9. How WeCollect Or Generate Your Personal Information
This section setsout the ways in which we may collect or generate personal informationconcerning you.
9.1 Visiting our website
By visiting andusing our website you or your computer may provide personal information. Thisincludes: information which is automatically provided by your browser to ourservers; information record on our web servers about your interaction with ourwebsite and pages viewed; information we capture or place on your computer orgenerate using cookies or other technologies on our website; and informationyou input into forms and fields on our website. Cookies - Cookies collect information that includes the server yourcomputer is logged onto, your browser type and how you gained entry to ourwebsite. Therefore, when you visit our website anonymously, details arerecorded about your visit, such as, in addition to the matters described in theprevious paragraph, time and date, pages accessed and time spent. Thisinformation is used in an anonymous form for statistical purposes and as such,cannot be used to identify you individually. A cookie cannot retrieve any otherinformation from your hard drive, pass on computer viruses or capture youremail address or any other personally identifiable information. You should notethat accepting cookies is required if you want to view our websites, becausethey are essential for our site administration and security. You may disablecookies or set your browser to alert you when cookies are being sent. If you dodisable cookies, we may be unable to optimize your visit to our site and youmay experience some errors. Refer to your browser instructions or help screensto learn about these functions. If you reject all cookies, you may not be ableto use our web sites.
9.2 Information you provide
Your personalinformation will include information you provide (or later amend), whether:from correspondence with you; verbally to us over the phone or in person; byfiling in any field or form on a website; by posting on our social mediachannel; by posting on any forum referencing us; by filling in any printed formwe provide you with; by e-mail; from documents you provide use with; and fromupdates to any information to provide from time to time. This includes whenyou: register or subscribe for any service, account, members, or loyaltyprogram, or make an enquiry or booking for a holiday or other travel serviceswhether in person, by phone, through our website or otherwise; send us yourcomments or suggestions; subscribe to any newsletter or other publication; andrequest sales and advertising information, including brochures. If you do notprovide us with your personal information we will be unable to provide you withinformation or book travel services for or on your behalf.
9.3 Information obtained from third parties
We may obtainpersonal information concerning you from third parties, including from: peoplemaking enquiries or bookings on your behalf, providers of any holidays,accommodation, other travel services which are enquired about or booked, andtheir intermediaries; credit, fraud, identity and other searches we mayundertake, including searches with public records and regulatory and privateorganisations; from any business or organisation you are associated with; fromtelephone numbers identified by the telephone system when you telephone us.
9.4 Information generated by us
We and any suppliersor sub-contractors working for us may generate personal information relating toyou, including in connection with responding to and dealing with any enquiry,booking or complaint; or in performing any booking or other contract with you; orthrough the analysis of your personal information or information gained fromyour use of our website. We may record telephone calls with you.
10. WhatDo We Use Your Personal Information For?
We make use of yourpersonal information for the following purposes: operating our website,providing information and responding to enquiries, bookings and othercontracts, payments, communication with customers, record keeping, managing andimproving our business, direct marketing, User Generated Content,
Advertising, legalobligations and anything you have specifically consented to.
11.Disclosure Of Your Personal Information
We transfer yourpersonal information to third parties in the following circumstances:
11.1 Bookings and performance of contracts
We disclose yourpersonal information to third parties (including intermediaries) as necessaryto deal with any booking enquiry being made by or for you, to make any bookingrequested by or for you, to perform and administer any booking for you or othercontract with or in respect of you. This may include; to apply for visas onyour behalf, to collect payments to be made by you, to investigate and respondto complaints, and to enforce any booking or other contract with you. Suchthird parties may include any suppliers or sub-contractors and their agents(e.g. airlines, coach, ferry or train companies, hoteliers, hire companies,cruise companies, tour operators etc.).
11.2 Suppliers of travel and other services
We may disclose yourpersonal information to any third party (e.g. supplier, contractorsub-contractor) we make any enquiries with concerning or engage or sub-contractto perform any booking or other contract, including to provide any travel, touror other products or services we have agreed to provide to you. We may discloseyour personal information to any supplier with whom we make any enquiryconcerning or book any travel or other products and services for you as agent(whether as agent for you, someone representing you, or the supplier), such as atour operator. Details of any third party tour operators or other third partieswho will be responsible for or supply you with the travel services booked orenquired about, may be obtained from us on request, and may be stated in anytour or other brochure provided by us.
If any applicationis made through us for any travel or other insurance to cover you, we will passyour personal information on to the insurer. Information provided by you may beput on to a register of claims and shared with other insurers to preventfraudulent claims.
11.4 Public forums etc.
Where any facilityon our website is clearly designed to make some of your personal informationpublic (e.g. posts you make to any public forum or reviews facility) then anypersonal information you provide in relation to that forum or other facility,which is provided in circumstance where it is clear that it is intended to bepublished, will be disclosed to the public accordingly, subject to moderationby us.
We may supplypersonal information to a government authority or regulator where required tocomply with a legal requirement, for the administration of justice, for thepurposes of customs, visas and immigration, or where reasonably required toprotect your vital interests or enforce any booking or other contract. We maydisclose your personal information where otherwise required by or permitted bylaw.
11.6 Direct marketing by third parties
We may disclose yourpersonal information to third parties to carry out direct marketing to you,where you have given your prior consent, to third parties to carry out directmarketing.
11.7 Customer representatives
If our customer is abusiness or organisation, and we are holding your personal information in yourcapacity as an associate of that business or organisation (including as agent,representative, contact, employee, officer, owner, partner, or director), thenwe may disclose to them that personal information. If our customer is making abooking or booking enquiry on your behalf, with your authority, then we maydisclose to our customer your personal information as reasonably required inconnection with such booking or enquiry, or the subsequent performance of orpayment for any booking made.
11.8 Business acquirers
If our business isever transferred to a third party, then your personal information will betransferred to the acquirer to enable them to continue our business.
12. Keeping Your Information Secure
12.1 Oursecurity measures
We are committed todoing what we reasonably can to keep your personal information secure, and weare obliged by law to put in place appropriate technical and organisationalmeasures against unauthorised or unlawful processing of your personalinformation and against accidental loss or destruction of, or damage to, yourpersonal information. We have accordingly implemented security policies, rulesand technical measures with a view to achieving this.
12.2 Yoursecurity measures
For your own privacyprotection, we encourage you to maintain anti-virus and other malwareprotection software on your computers and other devices, and to maintain yourown measures to protect your personal information. Please do not includesensitive personal information in any e-mails you may send to us, includingpayment card information. We also encourage you to be careful about who yougive personal information to. We never contact you to ask you for sensitivepersonal information, such as payment card information, or sensitive personal informationsuch as passport numbers or log-in details, and we will only ask you for suchinformation in person or through our website, or by telephone in connectionwith a booking you are making or have made. Please let us know if you someonepurports to contact you in our name.
13.1 Access to your personal information
We will, on writtenrequest, provide you with access to information we hold about you, includingfor the purpose of correcting or updating such information, unless there is anexception which applies under the Privacy Act, 1988. Your request for access willbe dealt with in a reasonable time and we may recover from your our reasonableexpenses incurred. If we refuse to provide you with access to information wehold about you, we will provide reasons for such refusal and inform you of anyexceptions relied upon under the Privacy Act, 1988.
13.2 Usefor direct marketing
You have the rightto ask us to stop using your personal information to carry out direct marketingto you. To opt-out of receiving direct marketing from us please follow theinstructions detailed at the bottom of all our email marketing communicationsor contact us by phone on 03 8528 4973 or email us at email@example.com. In any e-mail yousend we would ask you to insert "unsubscribe" as the subject heading.
13.3 Correction of inaccuracies
We take reasonablesteps to ensure that the personal information we hold about you is, whenever wecollect or use it, is accurate, complete and up-to-date. If the information wehold is inaccurate, incomplete or out-of-date please update your details on ourwebsite (if possible) or contact us and we will take reasonable steps to eithercorrect it, or if necessary, discuss alternative action with you.
13.4 Complaints to applicable authority
The laws we complywith are regulated by the Australian Information Commissioner. In addition toyour rights above, it is open to you, if you have a complaint or concern, toseek assistance from such government regulator. However, before you do so, wewould hope that you will contact us first to discuss any complaint or concernsyou have.
15. Linked Websites
Our website containslinks to other websites. We are not responsible for the privacy practice orcontent on those websites. You should read the privacy statements and policiesof any linked sites as their privacy policies may differ from ours.